Video Partner Program FAQs

Pricing

How do distributors know my pricing?

Distributors can identify your partner/pricing level based on your Bosch customer ID. Bosch does not guarantee or access distribution pricing, though Bosch does provide a recommended price based on partner level.

How is my “Partner Level” associated with my discount?

Partner levels are determined by your total annual purchases of Bosch video products. Based on this dollar amount, your business is placed in a specific volume-discount category. Higher partner levels correspond with higher recommended discounts through distribution.

Will we be able to buy direct from Bosch after April 1?

We are not adding direct customers, and have reduced the number of direct customers significantly. Since your company has traditionally purchased through a distributor, we ask that you maintain that purchasing process. Distributors can identify your level based on your Bosch customer ID. We have provided our distributors with recommended pricing discounts off MSRP based on the partner level.

Who am I getting quotes from?

Partners will get price quotes from the Authorized Distributor(s) they work with.

Is our pricing level the same for intrusion products?

No, this program is for video products only. You will receive separate pricing information for intrusion products.

Sales Volume

	   		If I choose to buy from multiple distributors, will Bosch be able to track all of my purchases toward a total annual amount?
    	

Yes. Authorized Video System distributors will provide Bosch with point of sale information. Purchases from other distributors or channels (e.g., non-authorized) will not contribute toward your partner levels.

	   		Some of the numbers that need to be reached for better pricing seem to be high for the market I’m in. Will there be exceptions to those thresholds?
    	

Yes. We may uplift accounts to a higher level for smaller markets. All uplifts must be approved by management.

Are intrusion sales included in sales volume that determines our partner level?

No, Video Partner Program levels are determined by sales of Bosch video products only.

	   		As a Silver level partner, if I meet the threshold to become a Gold partner, does this happen automatically?
    	

Partners will automatically be uplifted to the appropriate level the month they surpass the sales threshold. There will be an annual partner leveling process in cases where the partners do not meet a sales threshold supporting their level.

What happens if I don’t meet the purchase requirement for my Partner level?

At the end of 2021, we will review all of our Partners purchase activity. If a Partner does not meet the minimum requirement, they will be moved to the new level. There may be exceptions made on a case by case basis.

How can I track my sales number throughout the year?

This feature will be added to the Partner Portal in a future release.

Support

What if I don’t know my customer/ customer ID?

Log in to our Partner Portal or contact Customer Service, Monday - Friday 8:00 a.m. to 8:00 p.m. ET.
Web Page: https://www.keenfinity-group.com/us/en/contact/contact-customer-service.html
Phone: 1-800-289-0096, select option 3. Email: orders@us.bosch.com

Am I still able to come to Bosch for support? Tech support, presales, etc.?

Yes, but you must complete the partner registration process through the Bosch Partner Portal.

	   		Is there a contact for questions about the program, benefits, or my partnership?
    	

Please send any questions pertaining to the program to connect.partners@us.bosch.com

How do I log in?

An authorized company representative should visit the Partner Portal page at https://commerce.keenfinity.tech/us/en/login/. This representative can register with an email address and password, accept the Portal terms and conditions, and activate their account with an activation email. The authorized company representative can then add other users from the company.