Customer Service

In order to purchase directly from Bosch, you must have a qualified dealer account number provided by your Bosch District Sales Manager. Standard purchase order requirements apply, including credit card authorization and verbal purchase order agreements, if necessary.

We make every attempt to ship your order within 24 hours; in fact, we average 98 percent same-day shipping.

For same-day shipments, please place your order by 3:00 p.m. ET. If you have an urgent request after that time, please speak with a Customer Service Advocate.

Delivery Options

Bosch offers a variety of delivery options to help meet your requirements. You can also receive automatic delivery notification for UPS and FedEx shipments on a per order or permanent basis – just ask a Customer Service Advocate for more information

Electronic Data Interchange (EDI) is a computer-to-computer exchange of electronic documents, such as purchase orders, advance shipment notices, and invoices without the need for human intervention or paper documents.

The Bosch Security Systems Government Team is committed to providing an exceptional level of service to government officials and agencies. The group supplies extensive information such as pricing and product details specific to each agency or official, by utilizing both private and public resources including www.gsaadvantage.com.

The Government Team also utilizes Bosch’s professional, authorized government reseller base across the country to fulfill government agencies’ installation and service needs.

See a list of Government Authorized Resellers

Get answers to common questions about order processing, sales channels, and other topics.

Dealers can order Bosch Security and Safety Systems literature from our Print on Demand portal