Expert services
Expert services provide customized service offerings after a project-specific analysis and are available for the Bosch PAVA and Conference product portfolio.
On-site support
With our Expert services, you can count on our expertise for Commissioning, Troubleshooting, and Repair for PAVA and Conference products or solutions wherever needed.
Our technical specialists with expert knowledge are available either remote or at your customer installation site, at predictable costs and at a flexible schedule, to minimize delays and downtimes.
We support you to provide or restore full functionality of your customer’s PAVA or Conference solution.
We help to avoid situations jeopardizing the relationship between you and your customers.
How to book an expert
Your easy way to get the expert service on-site and remote services for your products or solutions wherever needed.
- End customer contacts System Integrator (SI) for on-site services
- SI contacts us and requests on-site services
- We contact the SI for service order clarification, e.g., problem description, appointment, access details, scope of work.
- SI clarifies details with the end customer.
- The end customer orders on-site or remote service at a SI.
- SI with a Keenfinity Group account orders the service. SI without an account orders the service at a Bosch product Distributor (DI).
- Our technician executes the service on-site or remote.
- In case of on-site service, the SI is involved.
- Our technician writes an execution report and sends it to the service purchaser.
- SI or DI forwards the report to the end customer.
Further support
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