Warranty and warranty extension

Warranty extension is ordered together in the same purchase order as the new hardware product. Serial number and purchase date identification is simple and straightforward. By default, the serial numbers of the shipped products are tracked and used for the warranty extension. The order date of the warranty extension and of the ordered products are identical.

Warranty extension is ordered in a separate order for products purchased at an earlier point of time.

Note: Product item (serial number) must still be in the regular warranty period and the product model (CTN) is still in production.

The CTNs, serial numbers of the products to be extended and the date of purchase of these products must be provided as additional information together with the order for the warranty extension. (This additional information may be provided by the distributor or system integrator based on their own records.)

Warranty extension cannot be ordered if the product item (serial number) is already out of warranty or if production of the product model (CTN) was already discontinued. Once the regular ‘new product’ warranty has expired, we only offer chargeable repair b. We do NOT offer warranty extension anymore.

The product warranty starts on the date of handover to the customer. This is the date on the invoice.

To submit a valid warranty claim, the customer needs to provide a 'Proof of Purchase' (PoP). This PoP ususally is an invoice that shows the date of the purchase and the serial number of the product purchased.
The PoP is not required if the product was manufactured less than three years before the warranty calim. The production date will automatically be identified from the serial number of the product.

Once the warranty is expired, service and support is still available as long as the product is still available and in production. Even after the end of production of a specific product, service and support is usually still available for a period of five years and in some cases even longer. Depending on the product we offer either chargeable repair, replacement products and / or spare parts for products that have a hardware failure. Also software and firmware updates are still offered. For more details please take a look at our service and support policies.

Warranty extension can be ordered together (on the same order number as the new product, recommended) or at a later point in time if the product item (serial number is still in warranty) and the product model (CTN) is still in production.

You can order warranty extension at the same place as you order products. Direct customer order at our order desk, indirect customer order at their distributors.

To order warranty extension, the CTN, the serial number and the purchase date (invoice date) of the product that shall be extended are required as additional information.